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Warranty
All products sold will have a warranty of one year from the date of shipment. The warranty shall be limited to defects in material and workmanship only. Seller will be obligated only to repair or replace the product or portion of product deemed defective only due to material and workmanship in manufacturing. No products shall be warrantied for the final application or considered fit for the use(s) intended, unless specifically stated in writing by Straval and all operating and system criteria clearly specified. No products will be covered under warranty for wear, erosion, corrosion or cavitation conditions. Warranty shall not include performance characteristics and will be limited to pressure containment of the body and other structural parts at the specified pressure and temperature sold for, except when the product is exposed to corrosive media. Metal seated valves will not be warrantied for bubble tight shut off, but will meet Class IV leakage standards as set by ANSI/FCI70-2 (0.01% leakage of full open valve capacity) which can only be verified in a clean filtered system with no piping contamination present. It is the user's responsibility to maintain a clean filtered or strained piping system to keep the valve and strainer products fully operational and free from contamination and take all necessary precautions for keeping the fluid of gas from freezing , crystallizing or solidifying during operation. Because none of the Straval valve metal seated valves are intended to be sold as shutoff valves, it is the customers' responsibility to add external shut off or relief devices to handle any leakage that the valve is not able to contain. Since the customer assumes the responsibility for selecting the materials for all purchased products, under no circumstances will any products be warrantied against possibilities for galling which is a metallurgical surface deterioration and phenomenon resulting from selecting two identical or similar materials subjected to relative motion in a non-lubricated environment. Seals, packings, diaphragms, strainer baskets or strainer elements, and other wearing or moving parts such as springs, poppets, pistons & guides, are excluded, and will not be under warranty unless the material or workmanship has been established to be defective. No products shall be sold for aircraft use, manned, or unmanned. Such applications must be immediately disclosed to the seller. Seller will under no circumstance accept any warranty, or liability for such applications. With our standard methods of manufacture and assembly we use standard petroleum based lubricants, therefore, no products, valves or strainers are suitable for pure oxygen service as they are not prepared and de-greased for such use. Customers who decide to purchase our products must take on the responsibility of properly cleaning and de-greasing the product for such service must do so at their own risk.
For Online Orders, buyer assumes the responsibility of determining if the product is sized properly, materials and options are selected properly, and that the product is suitable for the application intended with information available on line or with information supplied from the factory when requested. Although selection aids and links to external calculations or material recommendations may be available on our website or via external links, Straval will not be responsible for the accuracy or correctness for such data.
Any product, which is considered defective by the buyer, will require return to the factory with a material return authorization with a written statement of observed defect or deficiency. Defects arising from shipments must be immediately reported to the freight carrier to file an insurance claim with detailed and proper proof of photos of shipment damage to the original packaging and parts damage reported individually by serial number. If not shipping related, after evaluation or test by the seller, the product may be repaired or replaced at the discretion of the seller to correct the stated deficiency. If in the opinion of the seller, and agreement with the buyer, spare parts can be sent as replacements to correct a problem for sake of expediency, the buyer shall make the necessary replacements at no additional cost to the seller except for the cost of the repair parts and standard ground freight costs to ship the parts, otherwise the entire product must be returned to Straval for evaluation at buyer's expense. After a product evaluation is made, the customer will be notified of any repairs required as a warranty repair, or repairs that will be charged to the customer due to wear, contamination, corrosion, etc. Seller will not be responsible for any lost downtime or consequential damages during the evaluation period or return freight charges. Customer is encouraged to keep essential spares or the entire spare assembly on hand for critical process applications to minimize downtime. Insurance claim settlements if any, are beyond the manufacturer's control and the burden of proof of damages rests with the receiver accepting the package from the shipper.
Delivery
For Online Orders, buyer assumes the responsibility of determining if the product is sized properly, materials and options are selected properly, and that the product is suitable for the application intended with information available on line or with information supplied from the factory when requested. Although selection aids and links to external calculations or material recommendations may be available on our website or via external links, Straval will not be responsible for the accuracy or correctness for such data.
Any product, which is considered defective by the buyer, will require return to the factory with a material return authorization with a written statement of observed defect or deficiency. Defects arising from shipments must be immediately reported to the freight carrier to file an insurance claim with detailed and proper proof of photos of shipment damage to the original packaging and parts damage reported individually by serial number. If not shipping related, after evaluation or test by the seller, the product may be repaired or replaced at the discretion of the seller to correct the stated deficiency. If in the opinion of the seller, and agreement with the buyer, spare parts can be sent as replacements to correct a problem for sake of expediency, the buyer shall make the necessary replacements at no additional cost to the seller except for the cost of the repair parts and standard ground freight costs to ship the parts, otherwise the entire product must be returned to Straval for evaluation at buyer's expense. After a product evaluation is made, the customer will be notified of any repairs required as a warranty repair, or repairs that will be charged to the customer due to wear, contamination, corrosion, etc. Seller will not be responsible for any lost downtime or consequential damages during the evaluation period or return freight charges. Customer is encouraged to keep essential spares or the entire spare assembly on hand for critical process applications to minimize downtime. Insurance claim settlements if any, are beyond the manufacturer's control and the burden of proof of damages rests with the receiver accepting the package from the shipper.
Delivery
No “time of essence” clauses in the buyers purchase order will be honored due to late delivery which may be due conditions beyond the control of Straval, its suppliers or freight handlers. Seller shall make every effort to keep within quoted or agreed upon delivery and notify the buyer of unforeseen extended delays. Seller cannot guarantee its suppliers or delivery carriers will perform as quoted or expected. If a delay is anticipated while the order is in progress, seller shall make an effort to notify the buyer of the expected delay and what actions can be taken to correct or improve the delayed ship date changing the shipping method if necessary. Changes to expedited shipping costs due to delays will be agreed on with the buyer and seller. When the seller requires an urgent delivery on a specific date which is sooner than the standard quoted manufacturing lead-time, the buyer and seller will agree on an expediting charge to meet the required delivery date. If the seller fails to ship the product on the date agreed upon, seller shall forfeit collecting the expediting charge on a prorated basis and limit invoicing to the standard product pricing as stated on the purchase order. In no case shall seller accept consequential damages or losses due to late delivery.
Drawings & Specifications
Drawings & Specifications
All products sold will be manufactured to dimensions as published on our website or to the sellers drawing specifications at time in effect of sale and shipment or as submitted for a specific job. Seller reserves the right to make product material or dimensional changes at any time on our website when deemed necessary by the seller. If a buyer requests a certified drawing or a special drawing developed specifically for the buyer, seller shall not deviate from it, unless agreed upon by the buyer in writing. If a significant change may affect the buyer, such as an overall dimensional change, which could affect piping, or installation, or primary wetted material change, the seller shall notify the buyer of the proposed or pending change only when a drawing submittal is made for a custom job.
Certifications, Conformance Requirements & Documentation: Unless otherwise specified seller shall use standard commercially available materials as quoted and typical physical and chemical reports will be supplied when requested at time of order with applicable charges added. If specific traceable heat numbers with physical and chemical reports (MTR's) must be documented for an order for specific parts or the entire product, seller will require special material purchases, make a special manufacturing run which will require a custom quotation with extended deliveries. Requesting MTR's with heat number traceability after the order has been placed and shipped is normally not possible. There will be a separate charge for all certifications, physical and chemical test reports at time of order unless specifically called out in our price quotation. These are not included in the pricing displayed on our website. Seller shall manufacture products to Straval Standards and practices, unless a specific procedure is agreed upon. Such procedures shall be called out as a separate line item in the buyers purchase order. No other documentation or certifications, except standard product instructions and packing lists shall be supplied with shipment unless agreed upon between buyer and seller and so called out on buyers purchase order.
Packaging and Marking
Certifications, Conformance Requirements & Documentation: Unless otherwise specified seller shall use standard commercially available materials as quoted and typical physical and chemical reports will be supplied when requested at time of order with applicable charges added. If specific traceable heat numbers with physical and chemical reports (MTR's) must be documented for an order for specific parts or the entire product, seller will require special material purchases, make a special manufacturing run which will require a custom quotation with extended deliveries. Requesting MTR's with heat number traceability after the order has been placed and shipped is normally not possible. There will be a separate charge for all certifications, physical and chemical test reports at time of order unless specifically called out in our price quotation. These are not included in the pricing displayed on our website. Seller shall manufacture products to Straval Standards and practices, unless a specific procedure is agreed upon. Such procedures shall be called out as a separate line item in the buyers purchase order. No other documentation or certifications, except standard product instructions and packing lists shall be supplied with shipment unless agreed upon between buyer and seller and so called out on buyers purchase order.
Packaging and Marking
All products manufactured and shipped by the seller shall be marked and packaged by the seller’s standard. Any damages observed after shipment must be reported immediately to the carrier for claims. All shipments made by Straval are shipped with insurance for the full sales amount, which are included with the shipping charges on the customers’ invoice.
Payment Terms
Payment Terms
Online orders are paid by an approved credit card that the seller accepts, or when requested, by wire transfer, Certified bank check, or C.O.D. at the discretion of the seller. All other payments are Net 30 when so agreed upon, but only after credit approval is granted. Late Payments (over 35 days) shall be assessed at 5% per month on the outstanding balance computed from the 31st day. If payment is received within 35 days, the interest assessment will be waived.
Orders for special, non-stock or custom materials will require payment for products at time of order, before shipment or in the specific manner agreed on in advance, will require a minimum of 50% payment in advance to commit to the custom material alloy purchases and to cover sales order, engineering and manufacturing start up costs. Balance is due at time of shipment.
Returns, Cancellations
Orders for special, non-stock or custom materials will require payment for products at time of order, before shipment or in the specific manner agreed on in advance, will require a minimum of 50% payment in advance to commit to the custom material alloy purchases and to cover sales order, engineering and manufacturing start up costs. Balance is due at time of shipment.
Returns, Cancellations
All of our products manufactured by Straval are usually made specifically to the buyers’ purchase order or online web order. Although we do stock only some limited finished products, they will be treated as custom orders and are therefore not returnable. Products also cannot be returned because they do not meet local, regional or national standards, i.e. ASME, API (US), CRN (Canadian) or PED/CE (European) or other custom standards. It is the customers responsibility to determine what local or regional requirements must be met in order to get the product installed and approved. Cancellations for orders placed and started must be received in writing as soon as possible. Cancellation charges will be determined based on the stage at which the order has progressed. If the product is ready for shipment, full cancellation charges will be applied and must be paid in full according to our payment terms. Under no circumstances may returns be made without the permission of the seller.
Disputes
Disputes
Any disputes that cannot be resolved between the buyer and seller shall be resolved according to the laws in the state of New Jersey.
Warranty-Terms-web.doc (8-30-2013)
Warranty-Terms-web.doc (8-30-2013)